Refund Policy
At MyHairLuv, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a straightforward refund policy to resolve any concerns. Please take a moment to familiarize yourself with our refund policy guidelines for the products listed below:
- Tropical Breeze Shea Body Butter
- Rose Lavender Shea Body Butter
- Nourishing Hair & Scalp Oil
- Lite Nourishing Hair and Scalp Oil
- Cool 50/50 Coco Shea Body Butter
Our Refund Process:
- If you are dissatisfied with your purchase, please visit our Contact Us page to get in touch with our customer support team. We are here to assist you and address any issues you may have.
- To be eligible for a refund, you must initiate the return process within 30 days from the date of purchase.
- The item(s) must be unused, unopened, and in their original packaging to qualify for a refund.
- Once we receive the returned item(s) and verify their condition, we will initiate the refund process.
- Refunds will be issued to the original payment method used during the purchase.
- Please allow a processing time of up to 7 business days for the refund to reflect in your account.
Exclusions and Limitations:
- Please note that certain items, such as personalized or customized products, may not be eligible for a refund unless there is a manufacturing defect or error on our part.
- Shipping and handling charges are non-refundable unless there is an error in the order or a product defect.
Contact Us: If you have any questions or need further assistance regarding our refund policy, please visit our Contact Us page on our website. Our dedicated customer support team will be happy to assist you and provide the necessary guidance.
Note: For detailed information on our shipping policy, privacy policy, and terms of service, please refer to the respective pages on our website.
Remember, your satisfaction is important to us, and we strive to make your shopping experience with MyHairLuv enjoyable and worry-free.